Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@seniorsproaudio.co.ke} and send your item to the Pick-up point at Seniors Pro Audio Ltd, Badru House, Moi Avenue.
Need help?
Contact us at {info@seniorsproaudio.co.ke} for questions related to refunds and returns.